Appeals Policy

Effective date: 4 August 2026
Document version: 1.0

Users may appeal eligible content removal, visibility restriction, demonetisation, account suspension, termination or complaint decisions through the link in the statement of reasons.

Submit the case reference, challenged decision, explanation and supporting evidence within six months of notice unless a shorter mandatory or provider deadline is clearly stated. Appeals are free and reviewed by a qualified person who was not solely responsible for the original decision where practicable.

We may uphold, modify or reverse the decision. The outcome identifies the material facts, policy or legal basis and further remedies. Critical safety content remains blocked during appeal. Reinstatement involving age or consent is never automatic and requires complete records and designated approval.

Where the DSA applies, eligible users may also select a certified out-of-court dispute-settlement body. Mandatory court and authority rights remain unaffected. Provider-initiated payment or acquiring restrictions may require separate provider review and cannot be reversed by RedPatron alone.

Appeals must not include illegal media in ordinary attachments. Use the secure evidence route provided in the case.