Consumer Complaints & Alternative Dispute Resolution

Effective date: 4 August 2026
Document version: 1.0

Consumers should first contact support@redpatrons.de with their account email, transaction reference and requested outcome. RedPatron acknowledges the complaint, investigates it and provides a reasoned response on a durable medium.

Romanian consumers may obtain information about or submit an eligible alternative-dispute-resolution request through the Romanian National Authority for Consumer Protection (ANPC) SAL system:

• ANPC: https://anpc.ro/
• SAL information: https://anpc.ro/sal/
• SAL submission portal: https://reclamatiisal.anpc.ro/

Participation and the binding effect of any proposed solution depend on the applicable Romanian procedure and the parties’ legally valid choices. This notice does not promise participation where RedPatron has not made the required corporate decision, and it does not limit a consumer’s right to complain to an authority or bring proceedings in a competent court.

Before launch, management must record whether SC EuroClothing SRL is legally obliged or voluntarily commits to participate in each applicable ADR procedure. The checkout and final complaint response must state that decision accurately.