Refund, Cancellation & Withdrawal Policy

Effective date: 4 August 2026
Document version: 1.1

Cancellation

Recurring subscriptions may be cancelled at any time through account billing or the provider route shown on the receipt. Cancellation prevents future renewal and normally leaves access until the end of the paid period. We confirm the cancellation on a durable medium.

EU withdrawal rights

EEA consumers generally have fourteen days to withdraw from a distance contract. For digital content supplied immediately and not on a tangible medium, the right may be lost only after the consumer separately requests immediate supply, expressly acknowledges loss of the withdrawal right and receives confirmation. The checkout must capture these actions separately from general Terms acceptance.

For a digital service begun during the withdrawal period, applicable law may permit withdrawal with a proportionate charge for service supplied rather than complete loss of the right. RedPatron must classify the product and apply the correct rule; a blanket waiver is not used.

Submit withdrawal through the online cancellation/withdrawal control, the Model Withdrawal Form at /legal/withdrawal-form, or support@redpatrons.de with account email, transaction reference and clear statement of withdrawal. We acknowledge receipt without delay on a durable medium.

Refunds and remedies

Refunds may be available where content or service was not supplied, materially non-conforming, duplicated, incorrectly charged, cancelled by RedPatron, or required by law or provider rules. We may first restore conformity within a reasonable time where lawful. Price reduction or termination remains available where required.

Change of mind after valid immediate digital-content delivery, dissatisfaction with accurately described content, or failure to use access normally does not create an additional refund right, without limiting mandatory law. Tips are normally non-refundable unless unauthorised, duplicated, unlawful or otherwise required.

Approved refunds return through the original provider/payment method where possible. Bank and provider processing times may apply. A chargeback does not replace the complaint route and fraudulent chargebacks may restrict an account, but good-faith exercise of legal rights is not penalised.

Billing support: support@redpatrons.de.

Enforcement-related availability (version 2)

No blanket exclusion of refunds applies. Previously lawful paid Creator content normally remains available until the prepaid period ends when an account is suspended or a Creator voluntarily downgrades, deactivates or deletes a profile. A Creator suspension blocks the complete catalogue, and illegal or mandatorily removed content remains unavailable. Lack of access does not create an automatic refund in every case, but mandatory consumer remedies, non-conformity remedies, provider reversals and chargeback rights always remain available where applicable. Contact support@redpatrons.com for a case-specific review.